By using the Train World website you consent to the use of cookies in accordance with our cookie policy. For more information about the cookies we use and manage, please read our full cookie policy.

Frequently Asked Questions

In this section you will find the answers to your questions related to the coronavirus (covid-19) and your visit toTrain World.

 

What about the temporary exhibition "Choco Loco"?
The temporary exhibition "Choco Loco" is planned until February 21th 2021 and can be visited again as from Tuesday 1st December 2020.

 

How can you buy a ticket online?
Click on this link and follow these steps:

1. Click on “Tickets Train World”
2. Select a date and a time slot.
3. Select the rate(s) you need and the number of tickets per rate.
4. Click on “Add to shopping cart”
5. Then click “Continue”
6. Confirm your order and pay for your ticket(s)

The rate you want to order is not available online? When you arrive at the museum, order your ticket directly at the cash desk.

Remember to have the necessary identity document or requested card with you.

The time indicated on your ticket is the agreed time of arrival (between 10am and 11am for example), not the length of your visit.

 

You have an entrance ticket or a discount coupon / voucher that is valid between 26 October 2020 and 30 November 2020. Can you use this entrance ticket after its expiry date?
Yes. Exceptionally, you will be able to use your entrance ticket or discount coupon / voucher until 31 December 2020 inclusive, after exchanging it at the museum cash desk.

 

You have reserved a Discovery Combi (formerly called “B-Excursion SNCB”) for a visit to Train World between 26 October 2020 and 30 November 2020. What should you do?
Please contact the SNCB customer relations department using this link.

 

You would like to plan a school or a group visit to Train World after the closing period. What should you do? 
Always take the rules imposed by the authorities into account. For more information visit the website info-coronavirus.be . Please contact our booking service for further information about your reservation at reservations@trainworld.be.

 

Can you have something to eat or drink at the brasserie?
No. The Brasserie RN Express is closed for the moment. Read more

 

Is it mandatory to book a ticket for your child?
Yes. Children also need a ticket to visit the museum (including children under 6).

Do you need to book online if you have a Museum Pass or a Brussels Card?
Yes, we ask you to book a timeslot in advance via our website. When you arrive at the museum, present yourself at the cash desk with your Museum Pass or Brussels Card for verification.

 

Did you buy your ticket from another online platform such as Tiqets.com, Get Your Guide, Viator/TripAdvisor, etc.?
Please contact the reseller regarding any changes to your reservation.

 

You would like to come earlier/later than the indicated time slot on your ticket. Is that possible?
If you arrive earlier/later, we cannot guarantee your access to the museum. We only let in a limited number of visitors per time slot in order to ensure everyone's safety. We very much appreciate you arriving during the time slot you booked.

 

What are the opening times?
We have kept our normal opening hours and days. You can consult them here.

 

When is the best time to visit the museum?
Unfortunately, there is no answer as this can vary. When you buy your ticket, the maximum number of visitors allowed in the museum is automatically taken into account.

 

Can you visit the museum with someone else?
You can visit our beautiful museum with your "social bubble". Remember to stand at least at 1.5 metres away from other visitors and to always respect the recommendations and rules taken by the authorities.

 

Can you use the elevators?
Elevators are open for use by only one "bubble" at a time. 

 

Are wheelchairs still available?
Yes, we still lend wheelchairs. Wheelchairs are systematically cleaned after use by our cleaning team and used on a last-in-last-out basis.

 

Should you wear a face mask?

Wearing a mask in museums is mandatory for visitors over 12 years old. Thank you to carry yours during your visit to Train World.

 

Do you have another question?
Do you need any further information regarding the measures taken by Train World to slow down the spread of coronavirus? Contact info@trainworld.be and we will be happy to help!
Press: please send your press-related questions to communication@trainworld.be.

CORONAVIRUS: Train World reopens as from Tuesday 1st December.

 

Train World has received the "Brussels Health Safety Label", warranty of a safe visit. More info.

Do you want to know more about the measures taken by Train World to guarantee you a visit in the best conditions? More info here.

You can find more information on coronavirus:
• at www.info-coronavirus.be
• from freephone number +32 (0)800 14 689
• by e-mail to info-coronavirus@health.fgov.be

Register for our newsletter

Enter your email address and stay informed about the reopening of Train World, all our latest news, events, ...

Title*

We process your personal data. Check our privacy policy.

Opt-in

Today we're open from 10:00 until 17:00 (last admission at 15:30).

close